Frequently Asked Questions

Enviropack aims to deliver UK Mainland orders completed before 1.00 pm within 1-2 working days, excluding public bank holidays. Larger bulk orders exceeding courier rates may be delivered by pallet within 2-3 working days. We also offer a next-day pallet delivery service for which there is an additional charge. Delays due to unforeseen circumstances may occur, and customers are advised to plan accordingly.

Yes, we do offer international shipping. Please place your order online and select the BACS payment option. After receiving your order, we will promptly contact you to provide the shipping costs to your specific destination. Alternatively, you can contact our sales team who will be able to provide a tailored quote based on the size of your order.

Upon dispatch of your order via DPD, you will receive an email containing a tracking number. This number enables you to track your shipment status. Additionally, if you provide a valid mobile number when placing your order, you will receive notification by DPD with delivery date and a 1 delivery time slot. You’ll also have the flexibility to adjust the delivery day if needed. For larger bulk orders, you will receive a dispatch notification and tracking information the following day. For any subsequent updates or queries, please feel free to reach out to our sales team.

Enviropack provides free delivery to UK mainland addresses for orders with a minimum total value of £99 excluding VAT. For orders below this threshold, a standard non-refundable delivery charge of £6.99 (plus VAT) applies. Additional shipping charges may apply to certain remote postcode areas, and businesses are encouraged to check with Enviropack for details on shipping fees.

Customers are notified that, due to Brexit, customs procedures for sending goods from the UK to Europe have changed. Enviropack will not be held liable for any local customs clearance charges, import taxes, or duties required at the destination. Customers are advised to check with their local agent before placing an order to understand any additional charges that may apply.