Frequently Asked Questions

We accept returns for goods that are in resalable condition, similar to their state upon delivery. Prior written confirmation and arrangement are necessary for returns.Please note that arranging a collection will incur a minimum courier collection of £20.00 plus VAT and 20% restocking fee. The courier collection charge will vary according to the size of the order. Notification of any return requests must be made within 14 working days from receipt of your order.

To initiate a return for items purchased from Enviropack, customers are required to confirm the return in writing before goods are collected or dispatched. Upon receipt of the confirmation our team will email a returns form which will need to be populated and emailed back to the sales team. Notification should be provided within 14 working days of receipt of your order.

No customised, bespoke or personalised products cannot be returned.

Enviropack imposes a 20% handling and re-stocking charge on returns, unless the goods were defective upon delivery. This fee is deducted from any refund made for the returned items.

Customers are encouraged to contact Enviropack customer service team directly for information on the timeline for processing returns and issuing refunds. On average the process can take from 7 to 10 days once the goods have been received into our warehouse.