Frequently asked questions
Q: Why choose Uber Eats packaging?
A: Uber Eats has partnered with Enviropack to provide you with sustainable and eco-friendly packaging solutions. Whether you are looking for cups, food boxes, cutlery or bags – you can make a responsible choice with sustainable packaging from Enviropack.
Our highly experienced and friendly team understand packaging. They are here to ensure that your company has the right product that meets your environmentally friendly goals at the best possible price.We understand packaging and how important it is for your company to present the right image. We continually introduce new products. Our greatest asset is our friendly and highly experienced staff. Our packaging experts are here to ensure you get the right product in the right material at the best possible price.
As a Uber Eats partner restaurant you will benefit from discounted prices compared to Enviropack website: www.enviropack.org.uk.
Accounts and billing
Q: Do I need to register and create an account to place an order?
A: Yes. To benefit from Enviropack and Uber Eats partnership, you are required to register and create an account.
Q: How do I set up an account with Uber Eats Packaging?
A: Select Login/Register – Complete the New Customer Account ‘Register with us form’. Note: You must use the same email address you used to register as an Uber Eats partner restaurant.
Q: What are the payment terms?
A: All orders are to be paid before dispatch.
Q: What payment options do you offer?
A: You can pay using one of the following options:
- Secure Sage Pay card payment using your credit or debit card
- Bank Transfer
Delivery and returns
Q Are there any delivery charges?
Q: When can I expect my order to be delivered (UK mainland address)?
Q: Do your prices include delivery?
Q: Do you deliver to remote areas?
Q: I have already placed an order. Can I add to my order?
Q: What do I do if items are missing from my order?
Q: I have received an incorrect order.
Q: I haven’t received my order yet.
Q: I need to return my order. What do I need to do?
Orders and Samples
Q: Can anyone order on the Uber eats website?
Q: Is there a minimum order required?
Q: Can I order less than the case quantity?
Q: I don’t know what product is the best for me. Can I test it first?
Q: Are the samples free?